1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Customized or made-to-order sarees may take 5–10 business days for processing.

2. Shipping Locations

• We ship across India.
• International shipping is available on request (charges & delivery time vary by country).

3. Shipping Charges

• International Orders:
  • Shipping charges are calculated based on destination and weight.

4. Estimated Delivery Time

• Domestic (India):
  • Metro cities: 3–5 business days
  • Other locations: 5–7 business days
• International:
  • 7–15 business days, depending on destination and customs clearance.

(Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.)

5. 5. Shipping Partners

We work with trusted courier services to ensure safe and timely delivery of your sarees.

6. Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS/WhatsApp/email.
• You can track your shipment using the courier partner’s website.

7. Delivery Attempts

• Courier partners usually make 2–3 delivery attempts.
• If the customer is unavailable or delivery is refused, the order may be returned to us.
• Re-shipping charges will apply for returned orders.

8. Packaging

• All sarees are carefully packed to prevent damage during transit.
• We ensure secure and hygienic packaging.

9. Delayed or Lost Shipments

• If your order is delayed beyond the expected delivery time, please contact us.
• In rare cases of lost shipments, we will investigate with the courier partner and provide a replacement or refund as per resolution.

10. Incorrect Address

• Please ensure that the shipping address and contact details are correct.
• We are not responsible for delays or non-delivery due to incorrect or incomplete address details.

11. Damaged During Transit

• If you receive a damaged package, inform us within 48 hours of delivery.
• Share clear photos/videos of the package and product for verification.
• We will arrange a replacement or refund after review.